Return Policy

Return Policy

What is your Return Policy for Online Purchases?

How long do I have to return my item? 

You have 30 days from the date of delivery to return your item. 


What are Final Sale Items?

All items marked Final Sale are non-returnable and cannot be returned for Store Credit. 


I want to do an exchange, what do I do?

Currently we are unable to accommodate exchanges by mail. We welcome you to return your item(s) by mail in accordance with our Return Policy by emailing us at to receive a return code. You have the option to repurchase the item(s) in your desired size and/or color. 


Do you offer Prepaid Return Labels? 


With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.


What other details do I need to know about Etoilux’s Online Return Policy? 

  • Items must be unworn, unused, and have original tags attached (if applicable). Shoes must be unworn, show no signs of wear, and returned in their original packaging.
  • Items must be free of stains, makeup, deodorant, or wear.
  • All returns must include an order packing slip or return invoice from our return email that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
  • All returns are refunded via store credit in the form of a Etoilux E-Gift Card.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
  • Damaged, defective, or incorrect items must be reported within 7 days of delivery. 
  • Return drop-offs are not accepted at our corporate office.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-Etoilux items sent to our Distribution Center will be discarded upon receipt.

Helpful Hint: Etoilux is not responsible for returns until they reach our Distribution Center in Las Vegas, Nevada. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Etoilux will not issue store credit for your returns.

You have 30 days from the date of delivery to return your item.