All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping times may vary and due to the pandemic creating unexpected delays in shipping times to observe safety measures.
Flat $7.99 shipping rate on any U.S. orders up to $100. Shipping is free inside the U.S. for orders over $100.
Flat $17.99 shipping rate on any orders outside the U.S.
For international orders, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Etoilux.com is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.